When CRM, project management and customer portals operate as separate systems, information about the same customer remains spread across different silos. A data integration platform connects processes throughout the customer lifecycle, from deal to retention, creating a single, reliable and governed data foundation. AI agents can then be introduced on this infrastructure to automate tasks […]
Complaint management involves collecting reports from different channels, understanding their content, setting priorities and promptly assigning them to the right people. An Artificial Intelligence-based portal can automate complaint classification and routing, analyse urgency and sentiment, and provide the operator with a case summary and a draft response to review. Automating repetitive tasks allows human effort […]
Catalogues with thousands of variants, accessories and compatibility rules make configuring complex products a demanding process for both customers and the sales network. An AI-powered product configurator interprets requirements expressed in natural language, guides users towards valid combinations and checks technical and production constraints in real time. Combining AI with deterministic rules also enables automatic […]
Measurement tasks that require specialised equipment and trained personnel can involve significant costs and time, especially when carried out in the field. Computer Vision models integrated into a mobile app make it possible to use a smartphone camera to capture the necessary images and automatically estimate focal length, without additional hardware. Measurement thus becomes a […]
Sales order management often involves manually reading, checking and entering data into the business management system, especially when requests arrive in different formats and through different channels. Document AI automates order capture and registration by extracting information from PDFs, emails, Excel files and other sources, checking it against company master data and flagging only anomalies […]
